Why the cancellation policy?

It may not be obvious, but clients booking and showing up for appointments are what keeps Skin MPLS going. It creates revenue for our business and is how we get to continue to be open as a business and continue to do what we love – help people change their skin. If we have late cancellations which lead to same-day openings, the business suffers because the employees suffer.

Our business relies on clients booking appointments, being accountable to show up for the appointments, and paying for the appointments. We “sell” our expertise, skills, and guidance in the form of time-based appointments. You reserve our time and the “fee” for our time is the price of the appointment you book. If you don’t come and don’t pay, the business does not make revenue and that opportunity is lost and can never be recaptured. 

The cancellation policy protects the business by protecting the staff to ensure they’re compensated for their time that you reserved, whether you show up or not. This is how we stay in business, prevent employee turnover, and guarantee skin and acne experts are available to help people with skin issues and needs.

And while the good small businesses are in it to help people, they can’t do that if they aren’t bringing in revenue. We are no exception. We don’t like having to have or enforce our cancellation policy. We don’t like having to hold people accountable for the commitments they make. But you made the appointment, so you are responsible for that appointment.

We understand you have more happening in your life than your facial treatments, but there is really no excuse (outside of an actual emergency) to not give us 24 hours notice. Our system automatically reminds you via email and text reminders. Also, in addition to calling to cancel, you can even cancel online yourself, text, or email us. So if phone anxiety keeps you from calling to cancel, we make it easy on you! We check messages on weekends, so we still expect the proper notice for a Monday cancellation. 

Can we be flexible?

Yes, we try to be. The more notice that you can give, the more likely we are to fill your appointment spot with someone that has been wanting to get in. Also, if we can get you in at another time or maybe with another service provider that day, we will do our best to accommodate. We want to treat your skin and are happy to offer creative solutions. Creative solutions on your end might mean taking an hour off work or sending someone in your place to your appointment. Because by reserving that timeslot, someone else whose skin is in need wasn’t able to – so please be mindful and commit to your bookings.

Again, if you get in a jam, just reach out to us for some creative solutioning. We are not robots and, at the end of the day, we are in this business to help people achieve better skin, not to enforce rules and regulations. But please don’t say you didn't know about our policy. We tell you with each booking you make, you agree to it when you book online, it’s stated in every automated email the system sends out, we post it in multiple places in our reception area, you agree to it when you complete our intake forms, and it’s the industry standard no matter where you go.

What about the weather?

 If you choose to not drive in bad conditions, we absolutely understand – so just cancel in advance. We know that depending on where you live and what type of vehicle you drive, your situation may be different. You need to do what’s right for you, and that may mean taking the hit and paying for your appointment if you choose not to come. We do our best to warn about bad weather coming so you have the opportunity to reschedule. 

What about sickness?

If one of your family members or you starts to feel sick, just text us and get ahead of canceling your appointment. If you wake up sick, call us first thing in the morning, and we’ll do our best to try to accommodate. But if it happens repeatedly, we won’t be able to do so.

When you work with a small business you aren’t just an order number, you are an important part of our business. But, at the same time, if you are a detriment to our business, we have to let you go to make room for someone that is truly committed to better skin. Unfortunately, habitual offenders may be asked to no longer book in advance and only take advantage of same-day appointments.

It is our clients that have brought us to where we are, and we value happy clients as well as happy staff. As we grow to help more people achieve clear and glowing skin, our core values will never change. But please understand that we need to stay strong and consistent to keep our business and your skin thriving. 

Thank you for reading this and we hope it helps alleviate some questions about the cancellation policy.

Our number: 612-817-5090

Our email: contact@skinmpls.com 

Our website: www.skinmpls.com